Contact us

We're Here to Help You Find Your Perfect Hat!

At StetonHats, we're dedicated to providing exceptional service for our customers. Whether you have a question about our collection of women's hats—including timeless Straw & Panama, classic Western, elegant Fedora & Trilby, or durable Outdoor styles—or need assistance with an order, our team is ready to assist.

Customer Support Email

📧 General Inquiries & Support:
support@stetonhats.com

For the fastest response, please include your order number (if applicable) and a detailed description of your inquiry.

What Can We Help You With?

• Order Status & Shipping: Questions about your order, tracking, or delivery.
• Product Information: Sizing, materials, or styling advice for our hats.
• Returns & Exchanges: Assistance with our 30-day return policy.
• Payment Issues: Support with PayPal transactions.
• Wholesale or Business Inquiries: Potential collaboration opportunities.

Our Commitment to You

• Response Time: We strive to respond to all emails within 24–48 business hours (Monday–Friday, excluding public holidays).
• Clear Policies: For quick answers, you may also refer to our:
  • [FAQ Page]
  • [Shipping & Delivery Policy]
  • [Return & Exchange Policy]

Mailing Address

📬 StetonHats Operations Center
Room 1101, Tower D, Huanzhi Center, 3639 Longhua Avenue, Longhua District, Shenzhen, Guangdong, China

Please note: This is our operational address. For returns, please follow the instructions provided in our Return Policy or contact us for a return authorization.